Shipping policy

Last updated: August 10, 2026

Thank you for shopping with Lax Dude Dad LLC. Because many of our products are individually dyed, strung, and customized, processing times may vary depending on the product and the work required.

Processing Times

Ready-to-ship products will generally be shipped within 2–4 business days after an order is placed.

Custom and made-to-order products require additional production time. Estimated turnaround times may be provided on the product page or during the ordering process. These timeframes are estimates and are not guaranteed.

Custom dyeing and stringing is hands-on work, and occasionally additional time may be necessary to achieve the best possible result.

Orders containing both ready-to-ship and custom products may be held until the entire order is complete unless otherwise arranged.

Shipping & Delivery

Shipping charges and available shipping methods are displayed during checkout.

Once an order has been transferred to the shipping carrier, delivery times are controlled by the carrier. Lax Dude Dad LLC cannot guarantee carrier delivery dates and is not responsible for delays caused by the carrier, weather, holidays, incorrect routing, or other circumstances outside our control.

Any delivery date displayed during checkout should be considered an estimate unless expressly stated otherwise.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping address, contact Lax Dude Dad LLC as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes can be made once an order has been processed or shipped.

Lax Dude Dad LLC is not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Stolen, or Missing Packages

If tracking indicates that a package is still in transit but appears significantly delayed or lost, please contact us so we can assist with the appropriate carrier inquiry or claim when available.

If carrier tracking shows that a package was successfully delivered, Lax Dude Dad LLC is not responsible for theft, loss, or disappearance of the package after confirmed delivery.

Customers should first check with household members, neighbors, the delivery carrier, and the delivery location if a package is marked delivered but cannot be located.

Packages Damaged During Shipping

Please inspect your order promptly after delivery.

If your order arrives damaged, contact Lax Dude Dad LLC within 7 days of delivery. Please retain the product and all original packaging and provide photographs of the item, shipping box or mailer, packing materials, and any visible damage.

This documentation may be required to submit a claim with the shipping carrier.

Questions About Your Shipment

If you have questions or concerns about an order or shipment, please contact Lax Dude Dad LLC and include your order number so we can assist you as quickly as possible.